RETURN POLICY
At Heal Evolve Reign, we believe our customers should feel cared for, respected, and valued at every point of their experience with us. We are a small, independently owned business, and while we may not have the resources of a large retailer, we take great care in every product we make, every order we send, and every customer we serve.
Progress Rooted in Principle
Return & Refund Policy
Because our products are personal-care products, all Skin Butter purchases are final sale and non-refundable, except in the event that you receive a defective, faulty, damaged, or incorrect product.
We want you to feel confident ordering from Heal Evolve Reign. If something isn't right with your order, please reach out and we'll do our best to make it right.
Melted or Softened Skin Butter
Because our Skin Butter is made with natural, unrefined ingredients and does not contain stabilizers designed to prevent melting, it may soften or melt during shipping, particularly during warmer temperatures.
Melted or softened Skin Butter is not considered defective. Once cooled, the Skin Butter will solidify again. Its texture may change slightly after melting and re-solidifying, but this does not affect the integrity of the product.
For this reason, melted or softened Skin Butter is not eligible for a refund or replacement.
Issues With Your Order
Please inspect your order when it arrives. If you receive a product that is defective, faulty, damaged, or different from what you ordered, please contact us as soon as possible at shop@healevolvereign.com.
Please include your order number and, when applicable, clear photos of the product and packaging so that we can assess the issue.
If your product is confirmed to be defective, faulty, or damaged in transit, we will send you a replacement at no additional cost.
If you received the wrong product, we will make arrangements to correct the order.
Damaged, Lost, or Stolen Packages
If your package arrives visibly damaged, please contact us promptly and include photos of the package and its contents.
For packages that are marked as delivered but are lost or stolen after delivery, please contact the shipping carrier as soon as possible. We are not responsible for packages that are lost or stolen after confirmed delivery.
Sale Items
Sale items are final sale and are not eligible for returns or refunds, except in the event that the product is defective, faulty, damaged in transit, or the wrong item was sent.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash.
Refunds
Refunds are generally not issued for change-of-mind purchases or products that have been softened or melted during shipping.
If a refund is approved due to a confirmed product issue, it will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card provider may require additional time to post the refund to your account.
If you have a question or believe there is an issue with your order, please contact us at shop@healevolvereign.com. We're happy to help.